Terms of Service

Deafax Hospital Accessibility Website

These Terms & Conditions apply to your use of the Deafax Hospital Accessibility Website (https://deafax.webflow.io) — a platform created in partnership with Inclusive Interpreting to support Deaf patients in navigating hospital environments using British Sign Language (BSL).

By using this website, you agree to these Terms & Conditions and to our Privacy Policy.

1. Use of the Website

This site is designed to provide clear, accessible health-related information for Deaf users. It is free to access and contains British Sign Language videos and English summaries (in the Clinician View). We aim to keep the content accurate and up to date, but we cannot guarantee the site will always be error-free or available.

You agree to use this website respectfully and legally. You must not:

  • Upload or spread spam, junk mail, or harmful content
  • Try to damage or interfere with the website’s performance
  • Attempt to gain unauthorised access to the website or its data

2. Third Party Links

This website may include links to other websites or social media platforms. These are provided for convenience. We are not responsible for the content or reliability of any third-party website.

If you link to this website from your own, you agree to do so fairly and under these same Terms.

3. Trademarks and Copyright

All content on this site — including BSL videos, images, logos, and written content — is protected by copyright and trademark laws. Unless otherwise stated:

  • You may not copy, reproduce, or reuse the content for commercial purposes.
  • You may download or print pages for personal or educational use only.
  • You must not modify the material or separate images from their original context.

To request permission for any other use, please contact info@deafax.org.

4. Intellectual Property

All logos, names, and designs used on the site are the intellectual property of Deafax, Inclusive Interpreting, or their partners. Nothing in these Terms gives you permission to use them without consent.

5. Viruses and Website Security

We work to keep the website safe and secure, but cannot guarantee that it will be free from viruses or malicious code. You are responsible for using appropriate antivirus software and browsing safely.

You must not:

  • Upload harmful files
  • Attempt to hack, disable, or disrupt the site
  • Take part in any activity that may harm the site’s operation

6. Limitation of Liability

This website is intended to provide general information and guidance — not personalised medical advice. You use this site at your own risk.

We are not liable for:

  • Loss of income, profit, or contracts
  • Damage to reputation or wasted time
  • Any indirect loss or damage caused by using this site

However, nothing in these Terms limits our liability for fraud, negligence, or anything else we are legally required to cover.

7. Use of Personal Information

Any personal data submitted through forms will be handled according to our Privacy Policy, which outlines how we collect, use, and protect your information.

8. Service Terms

These Terms do not cover the specific terms of any interpreting service or support that might be requested through the site. Any service you access will have its own set of terms, shared with you directly.

9. Accessibility and Platform Use

This website has been designed to work across desktop, mobile, and tablet devices, with BSL-first navigation and support. If you encounter issues, please email info@deafax.org.

You are responsible for any internet connection or data charges incurred while accessing the site.

10. Changes to These Terms

We may update these Terms occasionally. If we make any important changes, we’ll post a notice on the homepage. Your continued use of the site means you accept the latest version.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any legal matters will be handled through the English courts.

12. Feedback or Complaints

We welcome your feedback. If you find any problems on the site, or have a concern or question, please contact us at info@deafax.org.