Privacy Policy

Deafax Hospital Accessibility Website

At Deafax, we are committed to protecting your privacy when you use the Deafax Hospital Accessibility Website. This policy explains how we collect, use and safeguard any personal information you may give us when visiting this site.

This policy follows the requirements of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. If you have any questions, you can contact us at:

 Deafax
167–169 Great Portland Street
5th Floor
London
W1W 5PF
Email: info@deafax.org

By continuing to use this website, you are agreeing to the terms of this policy.

1. What Information We Collect

This website does not require you to share personal information to access content. However, we may collect basic personal data when you:

• Submit a contact or enquiry form
  
• Request support or interpreting services
  
• Give feedback through a form
  
  

The personal data we may collect includes your name, email address, and any additional information you choose to provide in a message or form.

2. How We Use Your Information

We will only use your personal information:

• To respond to your enquiry or request
  
• To improve the services or accessibility support we offer
  
• To keep a secure record of any communication where needed
  
  

We do not use your personal information for marketing or fundraising purposes unless you have given clear permission.

3. Data Sharing

We will never sell or share your information with third parties.

In some cases, your information may be shared securely with a member of the Inclusive Interpreting team or another trusted partner involved in this project — but only where absolutely necessary to deliver the service you requested (e.g. booking an interpreter or following up on support needs).

We may also share data if we are legally required to do so, such as in cases of fraud prevention or safeguarding.

4. How We Keep Your Information Safe

We use secure tools and platforms to manage data and protect your privacy. However, no online platform is 100% risk-free. If you share information with us via the internet, you do so at your own risk.

5. How Long We Keep Your Information

We only keep your personal data for as long as needed to respond to your enquiry or support your request. You can ask us to delete your data at any time by emailing info@deafax.org.

6. Your Rights

You have the right to:

• Request a copy of any personal data we hold about you
  
• Ask us to correct or delete your information
  
  

To do this, contact:

Deafax
167–169 Great Portland Street
5th Floor
London
W1W 5PF
Email: info@deafax.org

7. Updates to This Policy

We may update this policy from time to time. Please check back regularly to stay informed.

‍